Frequently Asked Questions

Pyramids provides infusion, injectable, and subcutaneous therapies for a wide range of chronic and acute conditions, including autoimmune disorders, neurological conditions, immunodeficiencies, and more.

Yes, you can receive treatment at home. Depending on your therapy, insurance coverage, and clinical needs, treatment may be administered in the comfort of your home or at one of our Lotus Infusion Centers.

We work directly with your insurance provider to verify your benefits, determine coverage, and explain any out-of-pocket costs before treatment begins. Our reimbursement specialists help navigate the insurance process and keep you informed every step of the way.

Yes, a referral from a healthcare provider is required before treatment can begin. Our team will work closely with your provider to coordinate the necessary documentation and approvals.

Our team will guide you through every step of the process, answer any questions, and ensure you are comfortable before, during, and after treatment.

Yes, we can help coordinate the transition from a hospital, physician office, home infusion provider, or another infusion center.

Infusion appointment times vary depending on the therapy being administered. Some treatments may take less than an hour, while others may require several hours. Your care team will provide details about your specific treatment plan and what to expect before your appointment.

Lotus Infusion Centers are designed to provide a comfortable, welcoming environment for infusion therapy. Private and semi-private infusion suites and amenities vary by location.

Patients should bring a valid photo ID, insurance card, a list of current medications, and any other items that may help them feel comfortable during treatment, such as a book, tablet, or headphones.

Our team works with your insurance provider to verify benefits and identify any patient financial responsibility prior to treatment whenever possible. Financial guidance and support are available to help patients understand their coverage and available assistance programs.

Depending on your therapy and eligibility, manufacturer-sponsored assistance programs and other resources may be available to help reduce out-of-pocket costs.

Pyramids provides a broad range of infusion, injectable, and subcutaneous therapies across multiple therapeutic areas. Visit our Conditions and Therapies page or contact our team to learn more about specific treatments.

Home infusion may be an option depending on your prescribed therapy, insurance coverage, clinical condition, and provider recommendations. Our team will help determine the most appropriate site of care for your treatment needs.

If your insurance coverage changes, please notify our team as soon as possible. We will work with you to verify benefits, obtain any required authorizations, and help minimize disruptions to your treatment plan.

Providers can submit referrals online, download referral forms, or contact our team directly for assistance. Once a referral is received, our care coordination team will guide the patient through the onboarding and treatment process.